Terms and Conditions

Terms and Conditions for Mitch's Computers

Last Updated: 06 March 2024

1. Introduction

Welcome to Mitch's Computers, a division of Aussi Hosting (https://mitchscomputers.com/). These Terms and Conditions govern your use of our website and services. By accessing our website and using our services, you acknowledge and agree to these Terms and Conditions, in accordance with Australian law. Mitch's Computers operates under the umbrella of Aussi Hosting.

2. Intellectual Property

All content on this website, including text, graphics, logos, and software, is the property of Mitch's Computers and Aussi Hosting and is protected under Australian intellectual property laws.

3. Use of Website and Services

a) Our website and services are provided for lawful purposes, in a manner consistent with these Terms and Conditions.

b) Unauthorised use of this website or our services may result in claims for damages and/or criminal penalties under Australian law.

4. Computer Repair and Building Services

a) Service Scope - Offering computer repair and custom computer building, including diagnostics, part replacement, and software troubleshooting.

b) Service Process - Accurate descriptions for repairs and specifications for custom builds are essential for quality service.

c) Estimates and Approval - Provision of cost and time estimates, with customer notification for significant changes.

d) Parts and Components - Use of quality parts, with availability and customer-supplied component options.

e) Warranty - Warranty on services and custom-built computers, covering labour and parts but excluding accidental damage or misuse.

f) Liability - Exemption from responsibility for data loss and unforeseen complications or pre-existing conditions.

g) Customer Approval and Satisfaction - Encouragement of post-service inspection and addressing any immediate concerns.

5. Consumer Guarantees and Liability

Compliance with Australian Consumer Law, including guarantees of due care and skill in service provision, and limited liability.

6. Refunds

a) Mitch's Computers complies with the Australian Consumer Law regarding refunds. You are entitled to a refund, replacement, or repair if the products or services provided are faulty, not fit for their intended purpose, or do not match the description provided.

b) For minor problems, Mitch's Computers reserves the right to offer a repair, replacement, or refund. For major problems, you have the right to request a full refund or replacement.

c) Refunds are not provided for change of mind, or if the same product or service is found at a lower price elsewhere.

d) To request a refund, replacement, or repair, customers must provide proof of purchase and proof of payment. These documents are essential to verify the transaction and facilitate the processing of your request.

e) For initiating a refund or return, please contact us with your proof of purchase and proof of payment.

7. Transactions and Payments

All transactions and payments must comply with Australian laws and are subject to our approval.

8. Amendments to Terms and Conditions

Mitch's Computers reserves the right to revise these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website.

9. Privacy Policy

Your privacy is protected in accordance with our Privacy Policy, consistent with the Australian Privacy Act 1988 (Cth). See https://mitchscomputers.com/privacy-policy

10. Governing Law

These Terms and Conditions are governed by the laws of Australia, and disputes will be resolved in Australian courts. 

11. Contact Information

For enquiries or concerns regarding these Terms and Conditions, or our services, please contact us at sales@mitchscomputers.com